FAQ Spoilt Gift & Homewares

Frequently Asked Questions about Buying Online at Spoilt Gift and Homewares



General


What phone number do I call to talk to the Spoilt Gift and Homewares team?

From within Australia please call 03 9663 4444

If you are outside Australia call +61 3 9663 4444

Can all the items available in Spoilt Gift and Homewares Melbourne stores be purchased online?

No. Unfortunately some items are not suitable for shipping and therefore are only available for in store pick up.

Your Account and Password

How do I recover a lost password for my account?

Click Log In at the top left corner of any page of the Spoilt Gift and Homewares website, click ‘Forgot password’ under ‘Returning Customer’ and enter your email address to receive your password via email.

How do I update my account details?

Simply log into ‘My Account’ using your original email address and password. Once in there, you can change all details.

If you no longer have access to the email account you used when first registering with us and you cannot remember the password, we suggest that you re-register with us with your new email address.


Email notification of special offers

Will I receive email notification of special offers?

When you register or buy a product from us, we may use the email address you provided to send emails to keep you informed about special offers or promotions. You will not receive more than approximately one email per month.

How do I unsubscribe from receiving emails from Spoilt Gift and Homewares?

When you receive an email from us, there will be an Unsubscribe link at the bottom. Click on this link to confirm that you wish to Unsubscribe.

 After the order is placed
  
Can I cancel or change my purchase once it is confirmed?

An order can only be changed or cancelled if the items have not been posted. Please call 03 9663 4444 to discuss your order with one our team.

What happens if I place an order and the item I want is sold out?

As you will be seeing the stock that is available across all of our stores, it may be the rare case that your item has been sold in-store and the inventory system has not yet updated. If this does occur, we will notify you and tell you when the item will be available or refund your money. Once a refund is processed, we will email you a confirmation receipt.

Can I do in-store pick-up for online deliveries?

We are working on providing this service, but at the moment our website does not have this capability. If you want in-store pick-up for an item, then Contact Us and we will process the transaction over the phone.

Payment

What forms of payment are accepted by Spoilt Gift and Homewares?

If you would like to pay by credit card, we accept Visa and MasterCard. We don’t accept American Express or Diners’ Club.

We also accept Paypal as a safe and secure payment option.


Gift Vouchers

We are currently unable to sell or accept Gift Vouchers online. You can buy or redeem a voucher at our 4 Melbourne stores, but these cannot be purchased or redeemed online or over the phone.

Can I have an order delivered to a PO Box address?

Yes, as we use Australia Post to deliver all purchases (and not couriers), we can deliver to a PO Box.

Can I place an order to be delivered outside Australia?

No, we only provide delivery for purchases within Australia. International customers are welcome to shop online for their Australian friends and family.

Out of Stock items


The item I would like to buy is out of stock. How long will it take to come back in stock?

Stock times vary for each item. Contact Us to discuss your requirements, as we should be able to tell you when the product will be back in stock.

Gift Wrapping

Can I get the item I purchased gift-wrapped?

Yes. Free gift-wrapping is included with each order. You will be provided with a selection of gift wrapping upon check-out. We take pride in carefully wrapping and packaging all gifts so that they are beautifully presented to the recipient.

Can I include a gift card and personalised note with the gift I ordered?

Yes. Gift cards are included free of charge. You are able to personalise a message on the gift card at the time of placing your order in the comments box provided at checkout.

Wish List

How does the wish list work?

You can add items to your wish list by clicking on the yellow star that appears when you hover over a picture. Alternatively you can add the item to your wish list on the check-out phase of your purchase. The item will remain in your wish list until you either purchase it or delete it.

Still have questions? Contact Us and we'll do our best to answer them.